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BizAutomation
  • Orders
    Order Flexibility - Custom Shipping Rules
  • Orders
    Quote to Order - Quote to Order
  • Orders
    Order Document Management - Document Customization
  • CRM
    Salesforce Automation Relationship Management – Leads, Prospects, Accounts, etc.. - Account / Customer Management
  • CRM
    Service & Support Management - Customer Self Service
  • Procurement
    Order Workflow Automation - Custom yet easy to use automation
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The suite Includes:
  • Orders, Fulfillment, Shipping
  • Procurement with economy of scale-based Demand Planning
  • Inventory & Warehouse Mgt.
  • Financials Management & Multi-Location Accounting
  • Complete CRM
  • Manufacturing / MRP
  • Project Management
  • OmniCommerce: Market-Place connect, Business Portals, Commerce Platform, EDI
  • Analytics, Customization, Workflow-Automation, & Artificial Intelligence (AI)

CRM

Much more than CRM

Customer Relationship Management (CRM)
Customer Relationship Management

Stand alone CRMs claim a “360° view of the customer”, so how does your CRM compare in the following every-day scenario:

Assume a customer calls, and your CSR needs to know:

  • Their business terms, e.g. credit hold, etc.. (requires Accounting)
  • If an item they need is on back-order (requires Inventory)
  • Ship dates / Tracking (requires Procurement, Orders, and TMS)
  • Order and pricing history for a spot quote (requires Order mgt)
BizAutomation CRM can answer “yes” to all these. Can your CRM ?
Demo Schedule a discovery meeting

Sales Management / Salesforce Automation (SFA)

Orchestrates the entire sales process with a truly integrated, full featured sales suite that enables organizations to sell more with far less effort.

30% Deal closure increase when using SFA (According to multiple studies).
Salesforce Automation - (Leads, Opportunities, & Quotations)

Lead Management

      • Web to Lead Capture, Routing, & Qualification - Use our web-to-lead form generator to generate the HTML forms you can use on your website to create leads. Use our routing wizard to set rules that auto-route them to the appropriate sales associate. As leads are qualified, they're converted to "Prospects", enabling each relationship type to be managed separately.
      • Lead Responder - A lead is 5X more likely to convert if they receive a response within 5 minutes, and that's exactly what you'll be able to do using BizAutomation's workflow automation wizard which supports email templates to immediately send leads a qualified response, including information about how you'll help them get to the next stage within the discovery phase of the opportunity
      • Import / Update Lead Wizard - Import thousands of leads from Excel / CSV

Opportunity Management

        • Pipeline Management with Closing % - Quickly see a list of opportunities in the pipeline by customer, including total progress towards completion by percentage, and other valuable information such as opportunity potential amount
        • Follow-up Management - Not all opportunities require extensive opportunity pipeline processes. Sometimes you just need to know when you last contacted a lead, account, etc.. and what status they fell into. This and more is available with BizAutomation’s follow-up management capabilities.
        • Support for long selling cycles (Not just short & medium) - Leverage selling templates to maximize the chances of closing a deal, making every sales person a hero by encapsulating your best-selling practices within longer selling cycles.
        • Products & Services Mirroring Sales Order Records - Integration with Inventory enables sales-opportunities to include the products & services that make up the object of a potential sale. This makes it even easier to convert to sales orders when they successfully close.
        • Use your sales department to help optimize procurement - Close % can contribute to demand planning, to further improve procurement accuracy.
        • Opportunity follow-up automation - Automatically send out sales templates based on a schedule, to automate what you’re probably already doing after a new lead and opportunity is realized.
        • Opportunity to Order Conversion - Because an opportunity is the flip side of an order, replete with quote history, products & services, etc... converting it to an order (won or lost)is as easy as clicking a button and selecting a reason why it closed successfully which turns it into a sales order, or not-successfully, which relegates it to lost opportunities which you'll have access to from the customer record. In either case, reporting and analytics will tell you what works and what doesn't.

Quote Management

      • Quote Designer - BizAutomation provides a custom quote designer with complete control over the look and feel including all field and header labels (i.e. you can label them Estimates, Proposals, etc..). Includes design tools your designers are already familiar with, such as CSS and HTML.
      • Quote to PDF - Use data from the order, customer, contact, etc.. to produce the quote document you ultimately end up sending your customers as a PDF.
      • Quote Templates - Design and use any number of templates so that each business unit has it’s own unique design and data fields.
      • Create and Send Quotes with Workflow Automation - Automatically produce a quote when predesigned thresholds have been met, which can be emailed out as PDF attachments to customers.
Sales Incentive Management - (Employees, Contractors, & Partners)

Custom define incentive programs around the way you do business.

Commission Management - Configure commissions based on transactions such as amounts paid to invoices, order sub-totals, gross profit margins, etc.. Commissions are assignable by employee and partners. Also, you can set different commissions by item groups, with different percentages or flat amounts according to recipient. (gross profit definitions are custom defined too).

Sales Employees & Partner Commissions - Split Sales Opportunities and Sales Orders into both internal and partner resources (a partner can be a reseller, dealer, etc..) so that each can receive a percentage of the commission.

Multi-Dimensional Tiers - Meaning that you can set a range of items, quantities, amounts, etc.. and each can interact with the other in a multi-dimensional way, which really opens up what you can do. This way, sales person A can make more commission for selling the same tier of products as a more junior sales person with a different incentive package. This is but a single example, but in all cases the process is wizard driven.

Share commission reports with drill down - Everyone with a commission incentive has the ability to see their own incentive status, to find out how much they’ve made for a pay period, or how close they are to reaching a new milestone. Each commission amount can be drilled into, so that the source order, and invoice involved can be audited to confirm that everything is on the up and up.

Partner Relationship Management - Receive new leads from partners, and include them in sales opportunities and orders. Partners can also be included in sales commissions.

Accounts / Customers & Territory Management

Account & Customer Management

    • Account / Customer Segmentation & Tiering - All organizations can be segmented into custom-defined profiles. For example, let's say you have Big Distributors and Small Distributors and want to assign pricing, fields, custom search, and business rules according to segment or sub-segment.
    • Account / Customer Scoring & Rating Automation - Using our rating wizard, you can setup formulas based on revenue spend that automatically and dynamically changes custom scores such as "Gold tier" for based sales by organization. You can also use customer performance to influence picking priority, so your better customers get more favorable lead-times if inventory allocation is tight.
    • Company associations for subsidiaries & other relationships - If some of your customers are large organizations with a number of subsidiaries, sister companies, branches, etc.. BizAutomation link to all their related organizations, including head quarters, subsidiaries, etc.. with the ability to build parent / child constellations across all relationships (e.g. you can have a parent organization pay a subsidiary's invoice, and much more).

Territory Management

Territory management is a great way to cut down on record clutter, improve security, and control access to organizations and everything that relates to them, including orders, opportunities, cases, activities, and much more, which can be segmented by custom defined territories.


      • Geographical separation - Employees can be assigned territories based on corporate hierarchies. So for example, if you have separate offices or teams responsible for different geographic territories such as U.S, Canada, Latin America, etc.., you can have the C-Level tier gain access to all records in all territories, where employees belonging to individual territories (or groups of territories we refer to as “Territory Scopes”) are shown appropriately segmented data.
      • Business unit separation - If you have subsidiaries / logical business units located in different markets, you can combine separate entities financially as well as by territory scope, so employees accessing records have full separation according to business unit.

Service & Support

A comprehensive solution that leverages data from other modules and helps streamline repetitive tasks via workflow automation.

10x It costs 10 times as much to generate a new customer vs maintaining one you already have.
Case Management
Trouble Ticket & Case Records 📰

Create case records linked to orders and line items (which are usually the source of trouble tickets). 

Case Escalation & Workflow Automation 📰

Set triggers based on events within case fields to drive email alerts, update fields, and automate manual processes.

Support Contracts 📰

Create support contracts with expirations based on number of trouble-tickets or days from order ship-date.

See incidents remaining and expiration dates within the trouble-ticket (which are referred to as "Cases").

Customer Self-Service 📰

Web-to-Case & Email-to-Case enables customers to help you to help them generate trouble tickets.

Generate HTML forms which can be placed on your website to customers to create their own cases.

Issue Collaboration / Topic Forum

Issue collaboration works much like topic forums, so it's likely to suit more complex trouble tickets and cases. Like any forum you have a topic creator and administrator (your CSR) which are sent via email to collaborators such as partner and customer contacts. Like any forum, email flows back and forth between participants, building a history around the topic. When the topic concludes, it continues to be available from the customer's record.

Knowledge-Base (KB) / AI driven self-service
  • Provide existing customers with the ability to send emails to generate case records directly within CRM.
  • Create custom web to case forms you can place on your web site (Similar to “web to lead” forms).
  • Create knowledge-base articles accessible from within a case record.
  • Train AI / LLMs with knowledge base article feeds that power smart customer self-service (this is an add-on capability).

Marketing Automation

Where sales is all about conversions, marketing is focused on lead generation and campaign analytics. By measuring spend to opportunity ratios, you’ll learn ROI and how to best optimize future campaign budget allocations.

55% reduction in cost per lead over 2 years when measuring and tracking campaigns.
Campaign Management - Track & Measure Campaign ROI

Comparing and contrasting marketing campaigns can be quite a chore. Go in blind, and you may end up wasting significant revenue on a poorly performing campaigns. BizAutomation enables the ability to track campaign ROI based on all the data you’re already feeding the system from all departments, such as leads, customers, orders and financial transactions such as invoices.

In the end, you’ll know which campaigns performed well, which were so so, and which outright flopped, using analytics such as what a campaign generated in terms of:

  • Lead Count / Cost per Lead
  • Customer Count / Cost per Customer
  • Conversion % / Avg Days to Convert
  • Campaign Income vs Expense
  • Resulting Gross Profit or (Loss)
Promotions Management

Create temporary or permanent promotions with our easy to use promotion rules wizard. Promotions can be applied to internal orders, as well as B2C and B2B Ecommerce orders using our BizCommerce platform. Promotions can also act as an additional layer of pricing control.

  • Apply promotions to specific Items, item groups, and entire orders.
  • Support for coupon / discount codes.
  • Set date range or number of times a promotion can be used.
  • Create layered promotions based on item units/amounts, order spend, etc..
  • Create shipping promotions that escalate discounts ending in “Free shipping” when certain order thresholds are met.
  • Create up-sell and cross-sell promotions based on items related to those being selected for an order.
  • Use promotions as an additional price management layer, which can be applied by customer.
  • Loyalty bonuses.
Email Broadcasting

Available with our optional premium outbound messaging service. Slice and dice contact lists based on any number of criteria.

Broadcast messages to:

  • Leads & Prospects that have already filled you a “web to lead” form but have not yet purchased. Using cookies, you can find out when they visit your BizAutomation website hosted on the BizCommerce platform.
  • Existing Accounts, Resellers, and other Partners, including promotional information, and other important announcements.

Communications Management

Automating, tracking, and enabling seamless communication flows between your employees and trading partners is one of the most important, yet underrated benefits BizAutomation can offer your organization.

17% Growth rate from 2020 to 2022 alone, as businesses realize competitive benefits.
Activity Tracking with Reminders

Track & Manage activities across the entire business (permission enabled):

  • Scheduled calls, tasks, and custom action-items, with built in reminders that alert you within BizAutomation at a pre-set number of minutes before an activity is due.
  • Approval requests.
  • Calendar meetings from Office 365 or Google G-Suite.
  • Receivables and Payables due.
  • Items requiring fulfillment.
Emails & Calendar Scheduling Integration

Google G-Suite (aka Gmail) / MS Office 365 Outlook Email & Calendaring:

  • Receive messages from Google & Office into BizAutomation’s inbox.
  • Send messages from BizAutomation using Google and Office email.
  • Receive calendar appointments to BizAutomation’s activity module.
Record Correspondence & Collaboration

Records (e.g. Organizations, Opportunities/Orders, Cases, Projects, etc..) will have an audit trail of inbound and outbound email messages and activities between employees and contacts associated with each record. You'll also be able setup email collaborations around topics (usually only used with large opportunities, orders, cases, and projects), which can include task lists.

Outbound Messaging with Premium Tracking & Notifications

Available with our optional premium outbound messaging service (offered as an add-on service) automatically tracks and verifies send activity, bounces, and open metrics such as date first opened, date last opened, and number of times opened. This is ideal for users in sales, accounting, and marketing. Use cases include knowing when a proposal, order acknoledgement, invoice,  PO, etc.. is sent and opened by your trading partner. Track when a big prospect receives and opens an important email message, etc...

Automated Email Alerts

Use BizAutomation’s workflow automation wizard to create IF / THEN events that send customized email template based alerts to other employees and trading partners.

BizAutomation

BizAutomation Cloud ERP Software provides the full suite of integrated business management software applications, including ERP, CRM, Financials, E-commerce, Distribution, Order Management, Manufacturing, Project Accounting, and Inventory Management software. There is only one true Cloud ERP platform designed for smaller SMB (Small to medium sized) customers - BizAutomation.

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